Welcome to aleumdr.com. We hope you enjoy your shopping experience with us.Your satisfaction is always our first priority. "Contact Us" to get in touch with our Support Center and describe the items you want to return and the reason for your return.
Our Return Policy is as follows:
1.You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.
2.For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
3.We do not accept returned items that were sent back by you directly without checking with us first.
4.Please do not make returns directly to the address on the package received.Only send to the address that our Support Center provided.
5.If you wish to return the items to the nearest return address, please contact our Support Center will reply to you within 24 hours.
6.Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
Orders can be canceled only before shipping. Any orders that have been shipped out order can not be canceled.
The buyer need to contact our Support Center:email@example.com first for the reason, our Support Center will arrange the cancellation in 2-4 working days.
Do I have to pay for shipping?
1.If aleumdr is responsible for shipping the wrong item/ size,we will allow a refund or an exchange.Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement.
2.If the customer has ordered an incorrect size or product, we can allow a return.The customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.The specific fee should be based on the express company you choose. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
3.If the customer decides that they no longer want the item or simply want to exchange the item, you can report this to us within 15 days of receiving the product for a partial refund of the product cost.
If you have further questions/issues, Please contact our Support Center：firstname.lastname@example.org.
Company Address: Huinan Industrial Zone, Yucheng Village, Zhangban Town, Taishang Investment Zone, Quanzhou, Fujian, China