Account

Why do I need a account?

We recommend you sign up with us and be a member for you to get first updates on promos,new designs and items,and discounts! If you're also a member, you will be able to track the status and progress of your order, real-time.

What should I do if I forgot my password?

If you forgot your passowd, simply click "Recover password" button. You will be required to enter your e-mail address to automatically receive an e-mail containing the instructions on how to reset your password.

Ordering

How do I know that my order has been successfully submitted?

Once an order is successfully placed, you will receive a confirmation e-mail containing an order number and the items you purchased

I would like to change my items ordered. What should I do?

Please note that order changes are only allowed if your order status is unfulfilled.If so, you may e-mail support@aleumdr.com for assistance.

The item is available when I place the order, but why it is not after I finish the payment?

Most of items are available on our website, but with the increasing of the order, we nearly not notice the inventory of it. We are sorry to being late to update the listing.

Can I change or cancel items in my paid order?

Yes, you can, as long as it hasn't been shipped yet.

Payment

What the payment method you accept?

We accept Paypal & Oceanpayment Credit Cards. The Paypal is highly recommend.

How do I know if my payment has been received?

Once your payment has been received,we will send you a notification email to inform you about the order.

How do I make payments using Paypal?

Simply choose Paypal upon completing your transaction and you will be prompted to log in to you paypal account.

After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at support on our home page as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.

Product

How about the quality of your product?

Our products are in high quality compared with many rivals.

Whether your photos are exactly the same with the products?

Most of photos are shot by our own photographer, and only a few of them are from magazines

Is the products true to size?

We offer US size in each products, but the size chart maybe different due to different items, therefore we suggest you to check the individual

Delivery

What the delivery company you use?

We have EMS/DHL/UPS/TNT,E-packet,EdlExpress, etc.

How much will be the shipping cost?

It depends on the weight of the package and the shipping method you choose.

Do you offer free shipping?

No, we are factory offer wholesale business & drop-shipping, we do not offer free shipping. You can select any shipping method available.

How long does it take to deliver it to me?

It depends on the shipping method you choose. shipping 5-20 business days.

How do I track my order?

Once the tracking number is available, we will email to inform you.

Return&Refund

How long can get the goods returned?

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center:support@aleumdr.com.

What kind of products can be returned?

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. We do not accept returns on intimates, swimwear, lingerie or discounted items, unless a customer received a wrong item or the item was faulty.

Should I pay other fee for return?

It depends on whose responsibility.

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when swimsuitsnova is responsible for shipping the wrong item/ size.

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.